Green Goods – Due to the fact that these goods are highly perishable, they cannot be returned or exchanged.
Hard Goods – May be returned within 7 days for a full refund or 14 days for store credit if the goods are in their original condition and accompanied by proof of purchase. Sale and clearance items are considered Final Sale and cannot be returned. Please see store for further details and exceptions.
Warranty on Hard Goods: All concrete, fountains, and statues, must be kept dry during the winter to prevent cracking, crumbling, or fading. Manufacturer warranties or guarantees are product-specific and we are able to manage these claims for you. However, Van Dongen’s does not have any additional warranty or service plans for hard goods.
Restocking Fee: Heavy items including patio stones, interlocking, retaining walls, bagged soils and aggregates, stone concrete items, and furniture will have a 10% restocking fee if more than 10% is returned. Please see store for bulk goods or delivered goods.
Skid Deposits: A skid deposit of $20/skid is applied to any orders where skids are required for transport. Simply return the skid in functioning condition for a full refund of this deposit.