Green Goods – To maintain our high quality standards, plants and nursery stock can only be returned for full refund if in original condition, and have not been take out of their root container within 24 hours of purchase. Restocking fees may apply. Anything after 24 hours is considered a warranty claim.
Hard Goods – May be returned within 7 days for a full refund or 14 days for store credit if the goods are in their original condition and accompanied by proof of purchase. Sale and clearance items are considered Final Sale and cannot be returned. Please see store for further details and exceptions.
Warranty on Hard Goods: All concrete, fountains, and statues, must be kept dry during the winter to prevent cracking, crumbling, or fading. Manufacturer warranties or guarantees are product-specific and we are able to manage these claims for you. However, Van Dongen’s does not have any additional warranty or service plans for hard goods. Please see our full policies in store.
Restocking Fee: Heavy items including patio stones, interlocking, retaining walls, bagged soil and aggregates, stone concrete items, furniture and orders where more than 10% of the purchase is being returned, are subject to a 10% restocking fee. Please see store for bulk goods or delivered goods.
Skid Deposits: A skid deposit is applied to any orders where skids are required for transport. Simply return the skid in functioning condition for a full refund of this deposit.
Hold Policy: Items held for more than 30 days from their date of availability, can be subject to maintenance and holding fees and nonrefundable deposits.